IT Helpdesk Specialist

Details

Provide first-line technical support to employees, ensuring that IT hardware, software, systems, and user accounts are working effectively. The IT Helpdesk Specialist diagnoses and resolves technical issues, manages support requests, and escalates complex problems to the appropriate IT team when required. Key Responsibilities Helpdesk & User Support• Receive, log, prioritize, and resolve employee support requests within agreed response times.• Provide clear updates to users and close requests with accurate documentation.• Escalate complex or unresolved issues to the appropriate IT team with fu...

Summary from سيارة. Full details at the source.